A: Mago Maga is a smart home coffee roaster brand operated by Coffee is Home Intelligent Technology Co., Limited. Coffee is Home was established based on Time100 Inc.'s years of experience in cross-border e-commerce, consumer electronics, and international market operations. Since January 1, 2026, Coffee is Home has been exclusively responsible for the global operations, product sales, customer service, and after-sales support for the Mago Maga brand.

A: We are a Hong Kong-based company serving customers globally. We have offices and partner factories in Beijing and Guangdong, China.

• Company Name: Coffee is Home Intelligent Technology Co., Limited
• Brand Name: Mago Maga
• Official Website: www.magomaga.com
• Customer Service Email: support@magomaga.net
• Business Cooperation Email: bd@magomaga.net
• Company Address: SUITE 603, 6/F LAWS COMMERCIAL PLAZA, 788 CHEUNG SHA WAN ROAD, HK
• Beijing Address: Room 906, Zhucheng Building, No. 6 Zhongguancun South Road, Haidian District, Beijing, China

If you have any pre-sales, order, logistics, or after-sales inquiries, please feel free to contact us via our customer service email.

A: Yes. Our official website uses Shopify's secure shopping system, and the payment process is handled by Shopify-supported payment gateways. We do not directly store your full credit card information. To protect your rights, please ensure you purchase Mago Maga products exclusively through our official website or officially authorized channels.

A: We support shipping Mago Maga products to over 200 countries and regions. Specific delivery availability may vary depending on product inventory, logistics routes, local import policies, and transportation conditions.

Generally, the regions we serve include, but are not limited to:

• United States
• Canada
• All European countries
• United Kingdom
• Japan
• South Korea
• Australia
• Singapore
• Middle Eastern countries
• Hong Kong (China), Taiwan (China), and other regions
• Other countries and regions covered by international logistics

For actual delivery availability, please refer to the shipping options displayed after entering your address at checkout. If the system cannot process the order, you can contact support@magomaga.net, and we will assist in confirming whether shipping is possible.

A: Mago Maga will prioritize the most suitable warehouse or shipping method based on inventory status and your location. Some orders may be dispatched from local warehouses in the US, Canada, or Europe, while others may ship directly from China or other facilities. The specific dispatch location is determined by inventory, product version, voltage specifications, and logistics efficiency.

A: Delivery times depend on the destination country, shipping method, customs clearance speed, and local courier services.

Under normal circumstances:

• Local Warehouse Shipping: Usually faster, taking 3–5 days (subject to local logistics).
• International Shipping: Air freight typically takes about 12–18 days; sea freight takes 25–30 days.
• Please note: Remote areas, customs inspections, holidays, or extreme weather conditions may cause delays.

Once your order is dispatched, we will provide tracking information so you can monitor your delivery.

A: If the Shopify checkout page displays multiple shipping options, you may select the one that best suits your needs. If the page only shows one shipping method, it means your order currently only supports that specific delivery option. If you have special shipping requirements, please contact us for confirmation before placing your order.

A: Shipping costs are automatically calculated based on your destination country/region, product weight, shipping method, and total order amount. Please refer to the exact shipping fee displayed on the checkout page. To support our customers, the shipping fees we charge are typically lower than the actual costs incurred.

A: Import policies vary by country and region. Certain orders may incur customs duties, import taxes, Value Added Tax (VAT), or local customs clearance fees. Unless otherwise explicitly stated on the product or order page, relevant import fees are the responsibility of the buyer in accordance with local laws. We recommend familiarizing yourself with your local import policies prior to placing an order.

A: Our website uses the Shopify payment system. The specific payment methods available will automatically display based on your country or region.

Commonly supported payment methods include:

• Credit Cards
• Debit Cards
• PayPal
• Apple Pay / Google Pay
• Other local payment methods supported by Shopify

Please refer to the actual payment methods displayed during the checkout process.

A: If your payment is unsuccessful, you can try the following steps:

1. Verify that your bank card or payment account has sufficient funds.
2. Ensure your billing address is entered correctly.
3. Try completing the purchase using a different browser or device.
4. Contact your card-issuing bank to confirm they are not blocking the cross-border transaction.
5. Use an alternative payment method, such as PayPal or a different credit card.

If you are still unable to complete the payment, please contact us with a screenshot of the error message, and we will help troubleshoot the issue.

A: Yes. Upon successful payment, the Shopify system will automatically send an order confirmation to the email address you provided. If you do not see the email in your inbox, please check your spam or junk folder, and verify that your email address was entered correctly. If you still cannot locate it, please contact us to look up your order.

A: Yes. Different countries utilize different voltage standards. Please confirm the applicable voltage version for your region before purchasing. Mago Maga products are typically available in 120V and 230V versions. Please select the correct specification based on your country/region. If you are unsure which version to choose, please contact us for guidance prior to ordering.

A: The Roma Pro is designed for the home roasting of most standard green coffee beans. Roasting performance may vary depending on the bean's origin, density, moisture content, and processing method. For first-time users, we recommend starting with standard, non-decaf coffee beans to test the automatic mode. Decaffeinated or specially processed beans may require fine-tuning and are often better suited for the manual adjustment mode.

A: Yes. Customer satisfaction is our core principle, and our standard of service consistently exceeds our promises, earning widespread praise from our users. Mago Maga provides a one-year limited warranty for eligible products. For comprehensive details regarding the warranty period, coverage, exclusions, repair procedures, and customer responsibilities, please refer to the Warranty Policy page on our official website.

A: If your product arrives with shipping damage, fails to power on, fails to heat, or exhibits any other abnormalities, please contact us immediately and provide the following:

• Order Number
• Destination Country/Region
• A detailed description of the issue
• Photos or videos of the product
• Photos of the packaging box

We will assess the situation and provide an appropriate solution. Our guiding principle is to ensure that our customers' interests are always protected.

A: Please reach out to our support team at: support@magomaga.net. To expedite your request, please include your order number, purchase channel, product model, and a clear description of the issue in your email.

A: Yes. We warmly welcome Mago Maga users to join our VIP program. VIP members may enjoy expedited service support, exclusive discounts, event invitations, and extended warranty benefits. Specific perks may vary based on ongoing promotions and regional availability. Please refer to our official website or consult customer service for current details.

A: For our comprehensive return guidelines, please refer to the Return / Refund Policy page on our official website. Generally, return eligibility is determined by factors such as the time elapsed since purchase, product condition, usage history, retention of original packaging, and the absence of human-caused damage. Please contact us to confirm the required steps before initiating a return.

A: If your order has not yet been shipped, please contact us immediately, and we will do our best to modify the order details. If the product has already been shipped or delivered, you will be responsible for the round-trip shipping costs associated with the exchange.

A: If your order has not yet shipped, we will try our best to accommodate an address change. Please email support@magomaga.net as soon as possible. Once the order has been dispatched, the address may no longer be modifiable, or it will be up to the logistics carrier's discretion to permit a change in delivery information.

A: If your order has not yet been processed or shipped, you may contact us to request a cancellation. If the order has already been shipped, it cannot be directly canceled and must be processed in accordance with our Return Policy.

A: We are currently expanding our selection of Mago Maga green coffee beans and related accessories. Please keep an eye on our website's product pages, or contact us directly to inquire about our current coffee bean offerings.

A: We welcome partnership opportunities! Please send your name, country/region, social media links, collaboration proposals, or sales channel information to: bd@magomaga.net. Our team will review your proposal and follow up with you regarding affiliate links, commission structures, and promotional procedures.