MAGOMAGA Warranty Policy & VIP Extended Support

1. One-Year Limited Warranty

1.1 Warranty Period

MAGO MAGA products are backed by a one-year limited warranty, commencing on the date of delivery as verified by the carrier’s tracking information.

1.2 Warranty Coverage

Under conditions of normal, non-commercial household use, MAGO MAGA will provide complimentary warranty service for any functional defects resulting from faulty materials, workmanship, or manufacturing issues. Eligible warranty remedies may include:

  • Provision of necessary replacement parts at no cost.

  • Complimentary repair services.

  • Covered return shipping for the repaired or replacement product back to the customer.

  • Partial or full replacement of the main unit or product, or alternative equitable solutions as deemed necessary. Specific resolutions will be determined on a case-by-case basis, subject to the nature of the issue, product condition, parts availability, and customer location.

1.3 Repair Shipping Logistics

  • Within the First 30 Days: For verified manufacturing defects reported within 30 days of delivery, MAGO MAGA will fully cover all associated logistics and service costs.

  • After 30 Days (Within Warranty Period): If a manufacturing defect is confirmed after the initial 30-day window but within the warranty period, MAGO MAGA will cover all repair costs and replacement parts. However, return shipping costs to our authorized service center may be shared equitably between the customer and MAGO MAGA, depending on the specific circumstances.

  • Non-Warranty Issues: If the issue is determined to be caused by user error or non-manufacturing factors, the customer will be responsible for all associated parts and shipping costs.

1.4 Small Component Replacements

To minimize customer downtime, for easily replaceable components—such as switches, glass elements, bean discharge doors, or lids—MAGO MAGA will prioritize shipping the replacement part directly to the customer, accompanied by comprehensive video or written installation guidance.

2. VIP Extended Warranty

Customers who complete VIP registration on the official MAGO MAGA website will receive a complimentary warranty extension, expanding the total coverage period from 12 months to 15 months.

This VIP Extended Warranty applies globally and covers valid purchases made through the MAGO MAGA official storefront, Amazon, Kickstarter, Indiegogo, or any other authorized retail channels. To activate the extension, customers must provide:

  • A valid order number or proof of purchase.

  • The customer's registered email address.

  • An active MAGO MAGA store account registration.

3. Warranty Exclusions (What Is Not Covered)

The free warranty service does not apply to the following scenarios. However, MAGO MAGA remains committed to assisting our community and may offer paid repair services, parts support, or technical consultation where feasible:

  • Accidental damage resulting from drops, impacts, crushing, or external forces.

  • Damage caused by liquid ingress, exposure to excessive moisture, or improper cleaning.

  • Damage caused by placing the product or its non-dishwasher-safe components into a dishwasher.

  • Electrical damage resulting from incorrect voltage usage (e.g., operating a 120V unit on a 220V/230V power supply without an appropriate transformer).

  • Product failure stemming from neglect or non-compliance with the maintenance guidelines outlined in the User Manual.

  • Issues arising from unauthorized disassembly, modification, alteration, or third-party repair attempts.

  • Use of the device to roast materials other than green coffee beans.

  • Misuse of the product as a coffee brewer, espresso machine, or any function outside of its designated purpose as a dedicated coffee roaster.

  • Normal wear and tear, including cosmetic blemishes, minor discoloration, smoke stains, surface scratches, or the natural degradation of consumable parts.

  • Damage, excessive wear, or structural failure caused by prolonged, high-frequency commercial operation outside of a standard residential household environment.

For all excluded scenarios listed above, the customer shall bear the full cost of replacement parts and logistics.

4. Glass Component & Shipping Damage Policy

MAGO MAGA products feature high-grade glass components, which are inherently fragile.

  • Damaged Upon Arrival: If glass components arrive damaged due to transit, the issue will be processed immediately under our Shipping Damage Policy, provided it is reported upon delivery.

  • Post-Delivery Breakage: Glass breakage occurring after delivery due to drops, impacts, incorrect reassembly, improper cleaning, or user mishap is excluded from the free warranty.

  • Extended Courtesy Clause: To ensure an exceptional customer experience, MAGO MAGA may, at its sole discretion and subject to support team verification, provide one (1) complimentary replacement glass component for breakages occurring within the first 30 days post-delivery.