Terms of service

MOGO MAGA Customer Care & Service Guide

Thank you for choosing MOGO MAGA products. To ensure you have the best experience with our products, we offer the following after-sales service guarantees:

1. Product Quality Guarantee

1.1 MOGO MAGA values product quality as our top priority. We guarantee that all MOGO MAGA products undergo rigorous inspections and meet quality standards before leaving the warehouse.

2. Return and Exchange Policy for Online Purchases

2.1 Return Conditions: If you are not satisfied with your purchase, you may request a return within 14 days of receiving the product. The product must be in its original condition, unused, with all accessories and packaging intact. Return requests must be confirmed through our customer service channels, and customers are responsible for the shipping costs to return the product to our service center in China. Once we receive the returned product, we will refund your payment through the original payment method. Returns are not accepted after 14 days; only exchanges are possible.

2.2 Exchange Service: If you encounter any functional issues with the product during use, you may request an exchange within 30 days of purchase. For exchanges, customers are responsible for the shipping costs to return the product to our service center in China. We will cover the shipping costs to send the replacement product back to you.

3. International Shipping Damage Policy

3.1 Damage Reporting: If you discover that the product has been damaged during international shipping, please contact our customer service at support@magomaga.net within 3 days of receiving the product. Please provide clear photos of the damage (including the shipping label, outer packaging, product packaging, and the product itself), a short video, and proof of purchase. We may request your assistance in filing a claim with the shipping company.

3.2 Resolution: Once it is confirmed that the product was damaged during shipping, we will send you a new product or replacement parts at no additional cost to you, including all shipping fees.

4. Warranty Policy

4.1 Warranty Period: MOGO MAGA products come with a limited 1-year warranty from the date of purchase. If the product experiences any non-human-caused defects during normal use within the warranty period, we will provide free repair services.

4.2 Warranty Coverage: The warranty covers manufacturing defects only and does not include damage caused by misuse, accidents, abuse, or unauthorized modifications.

4.3 Repair Costs: We do not charge for repair services, but customers are responsible for the cost of any replacement parts required.

4.4 Shipping Costs for Repairs:

· 4.4.1 Within the Warranty Period: Customers are responsible for shipping costs to send the product to our service center in China. We will cover the shipping costs to return the repaired product to the customer.

· 4.4.2 Outside the Warranty Period: Customers are responsible for both the shipping costs to send the product to our service center in China and the shipping costs to return the repaired product to the customer.

5. Customer Support

5.1 If you encounter any issues or have any questions while using MOGO MAGA products, please feel free to contact our customer service at support@magomaga.net.

5.2 Our customer service team will respond to your inquiry within 2 business days and do their best to resolve your issue.

6. Disclaimer

6.1 Product Use: We strongly urge customers to carefully read the product manual before using the product and to follow the instructions provided. We are not responsible for any damage resulting from improper use, unauthorized modifications, or repairs.

6.2 Electrical Product Safety: As MOGO MAGA products are electrical devices, customers should exercise special caution when using them. We are not liable for any property damage or personal injury caused by any reason, including but not limited to product malfunctions, operational errors, power issues, or environmental conditions. To the fullest extent permitted by law, we disclaim any liability for indirect, special, incidental, or consequential damages.

6.3 Policy Updates: We reserve the right to update or modify this after-sales service policy at any time without prior notice. Customers should ensure they are aware of the latest policy before making a purchase.

6.4 Limitation of Liability:6.4.1 To the fullest extent permitted by applicable law, MOGO MAGA shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use, misuse, or inability to use this product, including but not limited to loss of profits, loss of data, business interruption, or personal injury, regardless of how such damages arise, whether in contract, tort, strict liability, or other legal theories.

6.4.2 MOGO MAGA shall not be liable for any delay or failure to perform its obligations under this after-sales service policy due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, government actions, or other force majeure events.

6.4.3 Any compensation or replacement offered by MOGO MAGA under this after-sales service policy shall be considered the sole and exclusive remedy available to customers to the fullest extent permitted by law.

6.5 Right of Interpretation: Beijing Time100 e-commerce Co Ltd and its associated companies in Hong Kong and the United States hold the final right of interpretation for this after-sales service policy.