FAQs

Roma Pro Product Use

Q: How do I use Auto Mode?

A: Roma Pro’s Auto Mode is ideal for first-time users and anyone who wants a simple one-touch roasting experience. Basic steps:

  • Accurately weigh the green coffee beans.
  • Pour the beans into the glass roasting chamber.
  • Make sure the bean chamber, lid, and chaff collector are properly installed.
  • Press the AUTO button and select the appropriate automatic roast level.
  • Press Start. The machine will automatically run the heating, roasting, and cooling process.
  • When roasting is finished, the machine will enter the cooling stage. Wait until cooling is complete before opening the bean outlet door. Then press down the bean outlet and press the LEAVE/bean-release button to discharge the roasted beans.

Note: In Auto Mode, the machine controls heat and airflow according to its built-in program to help users complete a stable basic roast.
Q: Can I manually adjust settings while using Auto Mode?

A: Yes. Roma Pro allows users to make certain manual adjustments during an automatic roast.

Note: For example, you may adjust heat level or fan speed based on bean condition, color change, temperature rise, and personal taste. Please note that manual adjustments will change how the automatic roast curve actually runs. We recommend that new users first complete a full roast in Auto Mode before gradually learning how to fine-tune the process manually.
Q: How do I use the rotating lid structure?

A: Roma Pro uses an adjustable rotating lid structure to help control heat retention, smoke release, and chaff exhaust. Suggested use:

  • During the heating stage: keep the lid half-closed or with a smaller opening to help the machine heat up faster.
  • During the middle and later stages of roasting: adjust the lid opening based on smoke, chaff, and temperature behavior.
  • When you need a higher temperature: reduce the lid opening to minimize heat loss.
  • When smoke or chaff increases: open the lid slightly more to improve airflow.

Note: The lid position does not have to stay fixed. Users may adjust it flexibly according to the roasting environment and bean behavior.
Q: How do I use Manual Mode?

A: Manual Mode is designed for users who want more control over the roasting process and flavor development. Basic steps:

  • Accurately weigh the green coffee beans.
  • Pour the beans into the roasting chamber.
  • Start Manual Mode.
  • Adjust heat level and fan speed according to the roasting stage.
  • Observe bean color, aroma, bean expansion, and first-crack sound.
  • When the target roast level is reached, start cooling.
  • Remove the roasted beans after cooling is complete.

Note: Manual Mode gives users more flexibility to achieve light, medium, or dark roast results.
Q: What should I pay attention to in Manual Mode?

A: When using Manual Mode, please pay special attention to the following:

  • Do not leave the machine unattended. Manual Mode requires continuous observation to avoid over-roasting.
  • Watch the temperature changes. A temperature rise that is too fast may cause the outside to develop before the inside. A rise that is too slow may produce flat or dull flavors.
  • Adjust airflow appropriately. Too much airflow can carry away heat, while too little airflow may reduce bean movement. Adjust fan speed based on how the beans are moving.
  • Pay attention to first crack. First crack is an important milestone for judging roast development. Because Roma Pro uses a double-wall glass structure, the first-crack sound may be quieter than on some traditional roasters. Please judge together with bean color and aroma.
  • Cool promptly. Once the target roast level is reached, start cooling in time to prevent residual heat from continuing to develop the roast.
  • New users should record their parameters. We recommend recording bean weight, origin, heat level, fan speed, time, and final cup results so you can improve future roasts.
Q: Why is my Roma Pro not heating up?

A: If the machine starts but does not heat, the most common causes include:

  • The bean outlet switch at the bottom of the chamber is not fully closed. Check the bean outlet structure at the bottom of the chamber and make sure the internal horizontal switch is fully pushed into the locked position. If the outlet is not fully closed, the machine will enter safety protection mode and will not heat normally.
  • The glass roasting chamber or lid is not properly installed. Make sure the glass chamber, lid, and chaff collector are correctly installed to avoid abnormal safety detection.
  • The outlet does not provide enough current, or the voltage is unstable. Roma Pro is a high-power heating appliance. Please use a stable, dedicated power outlet and avoid sharing the same outlet with other high-power appliances.
  • The machine has entered overheat protection or another safety protection state. If the machine just completed a roast, allow it to cool down fully before restarting.
  • A component may have poor contact after shipping or long-term use. If the machine still does not heat after checking the items above, please record a video of the startup process and contact our customer support team for further diagnosis.
Q: Why is the roasting temperature not high enough?

A: Insufficient roasting temperature is usually related to the environment, operating method, bean weight, or airflow. Common causes include:

  • The lid opening is too large, causing heat to escape too quickly. During roasting, we recommend keeping the lid half-closed or appropriately closed to help retain heat.
  • The room temperature is low, or there is strong airflow around the machine. Low temperature, direct air conditioning, a fan, or outdoor wind can all remove heat and slow down temperature rise.
  • The bean weight is not accurate. Auto levels are designed for specific bean weights. Too many or too few beans can affect the roast curve.
  • Bean density, moisture content, and origin vary. Different green beans absorb heat differently. Some high-density beans or beans with higher moisture content may heat up more slowly.
  • The fan setting is too high. In Manual Mode, if airflow is too strong, heat may be carried away quickly, resulting in a lower temperature. You may reduce airflow appropriately to help the machine build heat.
  • You are using decaf beans or specially processed beans. Decaf beans, heavily processed beans, or other specialty processed beans may roast differently from regular green coffee. Manual Mode is recommended for adjustment.
Q: For the U.S. and Canada 120V version, what outlet current does Roma Pro require?

A: The Roma Pro version for the U.S. and Canada is designed for 120V power. We recommend using a stable, dedicated power outlet rated at 16A or higher. Please note:

  • Do not share the same outlet or power strip with high-power appliances such as microwaves, electric kettles, or ovens.
  • Avoid using low-quality extension cords.
  • Unstable voltage may affect heating speed and roasting performance.
  • Please confirm that your machine version matches your local voltage before use.
Q: How many Auto Mode levels are there? Do I need to weigh the beans accurately?

A: Roma Pro Auto Mode includes several roast levels for different roast degrees. General recommendations:

  • Auto Levels 1–2: suitable for about 150 g of green coffee beans.
  • Auto Levels 3–5: suitable for about 300 g of green coffee beans.

Note: We strongly recommend using a digital scale to weigh the beans accurately. If the bean weight is inaccurate, the automatic roast curve may not match the actual batch size, which can lead to under-roasting, over-roasting, or abnormal temperature behavior. For the most consistent results, please follow the recommended bean weight.
Q: Is Auto Mode suitable for all green coffee beans?

A: Auto Mode works well for most common regular green coffee beans, but it is not guaranteed to be suitable for every bean. Green coffee can vary in:

  • Origin
  • Altitude
  • Density
  • Moisture content
  • Processing method
  • Freshness
  • Bean size

Note: All of these factors can affect roasting speed and temperature performance. For special beans, high-density beans, decaf beans, or experimental processing methods, we recommend using Manual Mode for more precise control.
Q: Is Auto Mode suitable for decaf coffee beans?

A: Decaf coffee beans may not always be suitable for Auto Mode.

Note: Because decaf beans have gone through a decaffeination process, their structure, moisture content, and heat absorption can differ from regular green coffee. In Auto Mode, decaf beans may roast too lightly, color faster on the outside while developing less on the inside, or produce less consistent flavor. We recommend using Manual Mode for decaf beans and adjusting heat and airflow based on bean color, aroma, smoke level, and first crack.
Q: Why do coffee beans sometimes appear inside the chaff collector?

A: It is usually normal for a small number of beans to occasionally enter the chaff collector. Possible reasons include:

  • Some beans are lighter or smaller than others.
  • The fan speed is relatively high during roasting.
  • Beans are lifted by the hot air stream.
  • When the batch size is small, individual beans are more likely to be carried upward by airflow.

Note: If only a few beans enter the chaff collector, this normally does not affect use. If many beans are blown into the chaff collector, try lowering the fan speed or check whether the bean weight is too low.
Q: Can roasting in the morning and at night produce different results?

A: Yes. Coffee roasting can be affected by the surrounding environment. Morning and evening conditions may differ in:

  • Room temperature
  • Humidity
  • Voltage stability
  • Air conditioning, fans, windows, or ventilation conditions
  • The starting temperature of the beans themselves

Note: These factors can all affect heating speed and roasting results. For more consistent results, roast in a stable indoor environment and record the conditions for each batch.
Q: How can I reduce the small amount of smoke produced during roasting?

A: A small amount of smoke during coffee roasting is normal, especially during medium-dark or dark roasts. To reduce smoke:

  • Use the machine in a well-ventilated indoor area.
  • Place it near a kitchen exhaust fan, range hood, or air purifier when possible.
  • Control the roast level and avoid roasting too dark.
  • Clean the chaff collector regularly.
  • Keep the inside of the machine clean to prevent residue from heating up and producing unwanted odors.
  • Adjust the lid opening properly to allow smoke to exit smoothly, while taking care to avoid burns.

Note: Roma Pro is designed for home use, but coffee roasting naturally produces some aroma and smoke. We do not recommend using it in a fully enclosed space with no ventilation.
Q: Can I roast outdoors?

A: Outdoor roasting is not recommended. Roma Pro is a hot-air coffee roaster, and environmental wind can significantly affect heat buildup. When used outdoors, wind, low temperature, or humidity changes may cause:

  • Slower temperature rise.
  • Difficulty reaching the target temperature.
  • Longer roasting time.
  • Inconsistent roasting results.
  • Reduced Auto Mode performance.

Note: We recommend using Roma Pro indoors in a well-ventilated area with no strong direct airflow. If you must use it in a semi-open area, avoid direct wind blowing onto the machine and closely monitor both temperature and bean behavior.
Q: How do I switch between Celsius and Fahrenheit?

A: Roma Pro supports both Celsius and Fahrenheit temperature display.

Note: Usually, you can press and hold the AUTO button for about 5 seconds to switch between °C and °F. After switching, the screen will show the selected temperature unit. If the unit does not change, make sure the machine is in standby mode and try again.

Mago Maga Official Website Shopping

Q: Which company operates Mago Maga?

A: Mago Maga is a smart home coffee roaster brand operated by Coffee is Home Intelligent Technology Co., Limited. Coffee is Home was established based on Time100 Inc.'s years of experience in cross-border e-commerce, consumer electronics, and international market operations. Since January 1, 2026, Coffee is Home has been exclusively responsible for the global operations, product sales, customer service, and after-sales support for the Mago Maga brand.
Q: Where is your company located?

A: We are a Hong Kong-based company serving customers globally. We have offices and partner factories in Beijing and Guangdong, China.

  • Company Name: Coffee is Home Intelligent Technology Co., Limited
  • Brand Name: Mago Maga
  • Official Website: www.magomaga.com
  • Customer Service Email: support@magomaga.net
  • Business Cooperation Email: bd@magomaga.net
  • Company Address: SUITE 603, 6/F LAWS COMMERCIAL PLAZA, 788 CHEUNG SHA WAN ROAD, HK
  • Beijing Address: Room 906, Zhucheng Building, No. 6 Zhongguancun South Road, Haidian District, Beijing, China

If you have any pre-sales, order, logistics, or after-sales inquiries, please feel free to contact us via our customer service email.
Q: What shopping system does magomaga.com use?

A: Our official website, magomaga.com, is built on the Shopify platform. Shopify is a globally recognized e-commerce system that supports secure shopping processes, order management, and online payments. You can easily select products, enter your shipping address, and complete your payment on our website, after which you will receive an order confirmation via email.
Q: Is it safe to place an order on the official website?

A: Yes. Our official website uses Shopify's secure shopping system, and the payment process is handled by Shopify-supported payment gateways. We do not directly store your full credit card information. To protect your rights, please ensure you purchase Mago Maga products exclusively through our official website or officially authorized channels.
Q: Which countries and regions do you ship to?

A: We support shipping Mago Maga products to over 200 countries and regions. Specific delivery availability may vary depending on product inventory, logistics routes, local import policies, and transportation conditions.

Generally, the regions we serve include, but are not limited to:

  • United States
  • Canada
  • All European countries
  • United Kingdom
  • Japan
  • South Korea
  • Australia
  • Singapore
  • Middle Eastern countries
  • Hong Kong (China), Taiwan (China), and other regions
  • Other countries and regions covered by international logistics

For actual delivery availability, please refer to the shipping options displayed after entering your address at checkout. If the system cannot process the order, you can contact support@magomaga.net, and we will assist in confirming whether shipping is possible.
Q: Where are the products shipped from?

A: Mago Maga will prioritize the most suitable warehouse or shipping method based on inventory status and your location. Some orders may be dispatched from local warehouses in the US, Canada, or Europe, while others may ship directly from China or other facilities. The specific dispatch location is determined by inventory, product version, voltage specifications, and logistics efficiency.
Q: How long does it take to receive the order?

A: Delivery times depend on the destination country, shipping method, customs clearance speed, and local courier services.

Under normal circumstances:

  • Local Warehouse Shipping: Usually faster, taking 3–5 days (subject to local logistics).
  • International Shipping: Air freight typically takes about 12–18 days; sea freight takes 25–30 days.
  • Please note: Remote areas, customs inspections, holidays, or extreme weather conditions may cause delays.

Once your order is dispatched, we will provide tracking information so you can monitor your delivery.
Q: Can I choose a different shipping method?

A: If the Shopify checkout page displays multiple shipping options, you may select the one that best suits your needs. If the page only shows one shipping method, it means your order currently only supports that specific delivery option. If you have special shipping requirements, please contact us for confirmation before placing your order.
Q: How is the shipping cost calculated?

A: Shipping costs are automatically calculated based on your destination country/region, product weight, shipping method, and total order amount. Please refer to the exact shipping fee displayed on the checkout page. To support our customers, the shipping fees we charge are typically lower than the actual costs incurred.
Q: Who is responsible for customs duties and import fees?

A: Import policies vary by country and region. Certain orders may incur customs duties, import taxes, Value Added Tax (VAT), or local customs clearance fees. Unless otherwise explicitly stated on the product or order page, relevant import fees are the responsibility of the buyer in accordance with local laws. We recommend familiarizing yourself with your local import policies prior to placing an order.
Q: What payment methods are supported on the website?

A: Our website uses the Shopify payment system. The specific payment methods available will automatically display based on your country or region.

Commonly supported payment methods include:

  • Credit Cards
  • Debit Cards
  • PayPal
  • Apple Pay / Google Pay
  • Other local payment methods supported by Shopify

Please refer to the actual payment methods displayed during the checkout process.
Q: What should I do if my payment fails?

A: If your payment is unsuccessful, you can try the following steps:

  1. Verify that your bank card or payment account has sufficient funds.
  2. Ensure your billing address is entered correctly.
  3. Try completing the purchase using a different browser or device.
  4. Contact your card-issuing bank to confirm they are not blocking the cross-border transaction.
  5. Use an alternative payment method, such as PayPal or a different credit card.

If you are still unable to complete the payment, please contact us with a screenshot of the error message, and we will help troubleshoot the issue.
Q: Will I receive an order confirmation email after paying?

A: Yes. Upon successful payment, the Shopify system will automatically send an order confirmation to the email address you provided. If you do not see the email in your inbox, please check your spam or junk folder, and verify that your email address was entered correctly. If you still cannot locate it, please contact us to look up your order.
Q: Do I need to confirm the voltage before placing an order?

A: Yes. Different countries utilize different voltage standards. Please confirm the applicable voltage version for your region before purchasing. Mago Maga products are typically available in 120V and 230V versions. Please select the correct specification based on your country/region. If you are unsure which version to choose, please contact us for guidance prior to ordering.
Q: Can I roast all types of coffee beans with the Roma Pro?

A: The Roma Pro is designed for the home roasting of most standard green coffee beans. Roasting performance may vary depending on the bean's origin, density, moisture content, and processing method. For first-time users, we recommend starting with standard, non-decaf coffee beans to test the automatic mode. Decaffeinated or specially processed beans may require fine-tuning and are often better suited for the manual adjustment mode.
Q: Does the product come with a warranty?

A: Yes. Customer satisfaction is our core principle, and our standard of service consistently exceeds our promises, earning widespread praise from our users. Mago Maga provides a one-year limited warranty for eligible products. For comprehensive details regarding the warranty period, coverage, exclusions, repair procedures, and customer responsibilities, please refer to the Warranty Policy page on our official website.
Q: What should I do if there is a problem with the product I receive?

A: If your product arrives with shipping damage, fails to power on, fails to heat, or exhibits any other abnormalities, please contact us immediately and provide the following:

  • Order Number
  • Destination Country/Region
  • A detailed description of the issue
  • Photos or videos of the product
  • Photos of the packaging box

We will assess the situation and provide an appropriate solution. Our guiding principle is to ensure that our customers' interests are always protected.
Q: Who should I contact for after-sales support?

A: Please reach out to our support team at: support@magomaga.net. To expedite your request, please include your order number, purchase channel, product model, and a clear description of the issue in your email.
Q: Can I join the VIP service program?

A: Yes. We warmly welcome Mago Maga users to join our VIP program. VIP members may enjoy expedited service support, exclusive discounts, event invitations, and extended warranty benefits. Specific perks may vary based on ongoing promotions and regional availability. Please refer to our official website or consult customer service for current details.
Q: Can I return my product?

A: For our comprehensive return guidelines, please refer to the Return / Refund Policy page on our official website. Generally, return eligibility is determined by factors such as the time elapsed since purchase, product condition, usage history, retention of original packaging, and the absence of human-caused damage. Please contact us to confirm the required steps before initiating a return.
Q: Can I exchange the product if I bought the wrong voltage version?

A: If your order has not yet been shipped, please contact us immediately, and we will do our best to modify the order details. If the product has already been shipped or delivered, you will be responsible for the round-trip shipping costs associated with the exchange.
Q: Can I change my shipping address after placing an order?

A: If your order has not yet shipped, we will try our best to accommodate an address change. Please email support@magomaga.net as soon as possible. Once the order has been dispatched, the address may no longer be modifiable, or it will be up to the logistics carrier's discretion to permit a change in delivery information.
Q: Can I cancel my order?

A: If your order has not yet been processed or shipped, you may contact us to request a cancellation. If the order has already been shipped, it cannot be directly canceled and must be processed in accordance with our Return Policy.
Q: I want to buy green coffee beans. Can I purchase them on the official website?

A: We are currently expanding our selection of Mago Maga green coffee beans and related accessories. Please keep an eye on our website's product pages, or contact us directly to inquire about our current coffee bean offerings.
Q: I would like to become a Mago Maga distributor or social media promoter. How do I get in touch?

A: We welcome partnership opportunities! Please send your name, country/region, social media links, collaboration proposals, or sales channel information to: bd@magomaga.net. Our team will review your proposal and follow up with you regarding affiliate links, commission structures, and promotional procedures.

Can't find what you're looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@magomaga.net

Contact Us

If you have any questions before, during, or after your purchase, please do not hesitate to reach out.

  • Brand: Mago Maga
  • Operating Company: Coffee is Home Intelligent Technology Co., Limited
  • Official Website: www.magomaga.com
  • Customer Service: support@magomaga.net

We are committed to providing you with clear, prompt, and professional support so you can shop with confidence and enjoy fresh, home-roasted coffee.