Shipping & Returns

1. 30-Day Return Policy

  1.1 Return Window For products purchased from the MAGO MAGA official website, customers may request a return within 30 days from the delivery date shown by the carrier tracking information.

  1.2 Return Conditions To be eligible for return, the product should meet the following conditions:

    The product, accessories, user manual, and packaging materials are generally complete;

    The product has no serious damage or abnormal wear;

    The product remains clean and complete after reasonable light testing;

    The customer must contact us at support@magomaga.net and receive return confirmation before sending the product back. We understand that a coffee bean roaster is an experience-based product. Reasonable light testing, such as a small number of test roasts, will not automatically disqualify the product from return. However, if the product shows signs of heavy use, excessive coffee oil residue, significant chaff residue, missing accessories, missing packaging, user-caused damage, or other conditions that affect inspection or resale, we may discuss a partial refund, repair cost, cleaning cost, or another reasonable solution with the customer.

  1.3 Return Shipping Cost If the return is due to personal reasons, such as changing your mind, not liking the product, or no longer needing the product, the customer is responsible for return shipping. If the return is due to a confirmed product quality issue, MAGO MAGA will be responsible for the related return or service cost.

  1.4 Return Address The return address will depend on the customer’s country or region:

  • United States & Canada: Local return address, such as an Amazon warehouse or third-party warehouse

  • United Kingdom & Europe: European return address, such as an Amazon warehouse or third-party warehouse

  • Other countries or regions: Mainland China service address Customers must contact MAGO MAGA customer support before returning any product. Products returned without prior confirmation may not be identified or processed in a timely manner. 1.5 Refund Amount and Processing Time For eligible returns, we will refund the actual order amount paid by the customer. In most cases, refunds will be processed to the original payment method within 3 business days after we receive and inspect the returned product.

2. 30-Day Exchange Policy

  2.1 Exchange Window Within 30 days from the delivery date shown by the carrier tracking information, if the product has a functional issue or confirmed quality problem, the customer may request an exchange.

  2.2 Information Required for an Exchange Request Customers should contact us at support@magomaga.net and provide, whenever possible:

    Order number or proof of purchase;

    A description of the issue;

    Photos of the product;

    A short video showing the issue. We may first conduct remote troubleshooting to identify the cause of the issue and provide the fastest and most suitable solution.

  2.3 Exchange Solutions If a product quality issue is confirmed, MAGO MAGA will cover the shipping cost of the replacement product or replacement parts. Depending on the situation, we may offer one or more of the following solutions:

    Send replacement parts;

    Send a replacement main unit or key component;

    Replace the full product;

    Arrange exchange through a local warehouse;

    Provide a repair solution;

    Discuss another fair and reasonable solution with the customer. For issues that can be quickly resolved with replacement parts, we may first send the necessary parts and provide video or written installation guidance.

3. International Shipping Damage Policy

  3.1 Shipping Damage Reporting Window If the package or product appears to be damaged during shipping, please contact us within 7 days from the delivery date shown by the carrier tracking information whenever possible.

  3.2 Shipping Damage Solutions If the damage is confirmed to have occurred during shipping, MAGO MAGA will provide a solution free of charge. This may include replacement parts, replacement glass components, replacement of the main unit, or replacement of the full product, depending on the situation. If only a glass component is damaged, we will usually prioritize sending a replacement glass component rather than replacing the full product, so that the issue can be resolved faster. Even if the customer has already discarded the outer packaging, we will still do our best to assist. However, we recommend keeping the outer carton and packaging materials for at least 7 days after delivery in case they are needed for damage evaluation or carrier claims.

4. Repair and Spare Parts Service At present, some spare parts may be shipped directly from our factory in China. For full-unit or main-unit replacement, local inventory may be available in major markets such as the United States, Canada, and Europe, depending on stock availability. For customers in the United States and Europe, if the issue requires replacement of the main unit, we may provide a main-unit replacement directly to improve service efficiency. The final solution will depend on the customer’s location, issue type, inventory availability, and warranty status.